Terms & Conditions of Sale

    GENERAL TERMS

    1. Goods Ordered must be collected in 30 days of invoice
    2. No return on non-stock lines (specifically ordered products).
    3. No claims on tile quantities estimated by Walkers – builder to confirm.
    4. No responsibility is taken for goods in transit.
    5. Title of goods to remain with FC Walker & Sons Pty Ltd until invoice settlement.
    6. Interest to be paid at 1.0% per month on accounts outstanding more than 30 days from delivery/pickup of goods.
    7. Payment in full required prior to collection of goods – non account holders.
    8. No refunds on deposits.

    RETURNED GOODS

    1. No claims recognised unless made in writing within 7 days of receipt of goods.
    2. No credit or refund after 14 days and goods must be current stock.
    3. Original invoice details must be provided on request for returning goods.
    4. 20% handling fee applies to all returned goods.

    Tile Specific Terms

    1. No claims in respect of shade variation from showroom samples.
    2. No responsibility is taken for goods in transit.
    3. Ensure the correct quantity is readily available on-site before laying, allowing for waste.
    4. We will not accept any claims for replacement, repair or reimbursement once tiles have been laid. All tiles should be checked before laying for any defect in size, shade or other faults.
    5. Ensure any polished, honed or natural tiles are thoroughly cleaned and sealed.
    6. Only current stock in quantities of full box lots are able to be returned at the standard 20% handling fee.

    SMS Marketing

    By providing your mobile phone number and opting in to receive SMS communications from Walkers, you consent to receiving promotional and marketing messages relating to Walkers products, services, offers, events and other relevant updates. Message frequency may vary. Consent to receive marketing messages is not a condition of purchasing goods or services from Walkers.

    You can opt out of receiving SMS marketing communications at any time by following the unsubscribe instructions contained in the message or by contacting Walkers directly. Once you have opted out, you will no longer receive promotional SMS messages, although we may still contact you where necessary in relation to an existing order, account or service.

    Other TRADING INFORMATION